FAQ's

  • What does InnovaTel do?

        • InnovaTel is a telepsychiatry company that links highly qualified psychiatrists with health care facilities across the U.S. to increase access to psychiatric care using telemedicine technology. Our goal is to make sure that every person can access psychiatric care when they need it, where they need it.
  • What kinds of organizations does InnovaTel partner with?

        • InnovaTel partners with any organization in need of psychiatric services, including community mental health centers, primary care centers, emergency rooms, senior living facilities, corrections facilities, FQHCs, and other outpatient centers located in rural and urban areas.
  • Who are the InnovaTel telepsychiatry providers?

        • InnovaTel telepsychiatry providers are a team of top licensed psychiatrists and psychiatric nurse practitioners from a variety of behavioral health specialty areas. Each member of InnovaTel’s provider team is thoroughly vetted for attributes that make them uniquely qualified to deliver telepsychiatry services.
        • InnovaTel providers are not just contractors. They fully integrate into the treatment team at your facility to form collaborative relationships with your on-site staff and ensure continuity of care for your clients.
        • InnovaTel providers go through the same onboarding process that any in-person provider at your facility would go through, and are expected to follow the policies and procedures set forth by your facility.
  • What do InnovaTel telepsychiatry providers do?

        • InnovaTel’s telepsychiatry providers can do anything a traditional in-person provider can do. Using a secure teleconferencing video connection, InnovaTel’s providers see patients in your facility’s office and provide a range of services including:
              • Initial evaluations
              • Diagnosis
              • Medication management
              • Consultation with on-site providers
              • Supervision of mental health professionals
              • Participations in multi-disciplinary treatment teams
              • Consultation with primary care physicians and pediatricians
  • Will our agency have a choice in which InnovaTel provider we work with?

        • Yes. InnovaTel will present the clinician(s) that we have available and you will be able to conduct an onscreen interview to determine if it is a good fit for both your organization and our provider. Our goal is to assure long term relationships with our partners and providers.
        • Your agency does not incur the cost of recruitment, PTO, holiday’s etc. for your InnovaTel provider.
  • How much training and preparation will my agency need to do for our InnovaTel provider?

        • InnovaTel physicians come to you ready with everything in place, including malpractice insurance, DEA numbers, and training. Your agency will be responsible for training the InnovaTel physician on your agency’s particular EMR, policies, and procedures (see below).
  • How will InnovaTel providers be trained on our agency’s EMR, policies, and procedures?

        • As you would orient and train an onsite provider on your EMR and agency policies and procedures, the same process should occur for Innovatel staff. We can assist with a software program that allows screen share for easier demonstration of the EMR should your facility need it.
  • Are consumers satisfied with receiving care via telepsychiatry?

        • Based on feedback we’ve received from patient surveys from our current partner organizations, consumers respond remarkably well to telepsychiatry services. The vast majority of patients report that they would like to continue using telepsychiatry. Very rarely have we received feedback that indicates that telepsychiatry is not a good fit for the consumer.
  • How satisfied are current InnovaTel partner organizations with telepsychiatry?

        • Our partner clinics have been very positive about the services InnovaTel has provided. Almost all of our partner clinics have requested more hours from InnovaTel providers over the course of time.
  • What technology do I need to implement telepsychiatry at my facility?

        • InnovaTel providers can work using any HIPAA compliant video conferencing platform. If you already have this technology in place, our providers can easily adapt to your current system. If you do not currently have a HIPAA compliant video conferencing platform in place, InnovaTel can work with you to select the platform that will work best for you.
        • Our IT Director will also work with you to assure all your telepsychiatry equipment is set up in the optimal way on both ends, and will remain available for any questions you may have. A test run will be completed prior to any go-live date with our provider.
        • InnovaTel provides the secure encrypted link between the clinician and the clinic.
  • How do InnovaTel providers document notes?

        • Our providers document all notes and medications directly into your EMR. They do not complete paper notes and transmission of PHI outside the EMR. If signatures are required on documents, they can be scanned and emailed to the provider, and returned in the same manner.
  • How will InnovaTel providers send prescriptions for controlled substances if our EMR is not certified?

        • No paper prescriptions are necessary. Many EHRs are certified to receive orders for controlled substances, many others are moving in that direction.
        • For EHRs that that are not certified, InnovaTel provides a subscription to a certified prescription program.
        • How do InnovaTel providers use the state Prescription Monitoring Program (PMP)?
              • InnovaTel providers follow all required guidelines of PMP’s in the states they are practicing. We will need the policy and work flow from your organization outlining if you use a designee or expect providers to check the registry on their own.
  • Will InnovaTel credential the providers for our payors?

        • While InnovaTel does not complete credentialing for your payors, we work extremely closely with you to assure you have all the appropriate information needed to complete the applications.